Refund & Cancellation Policy

1. Our Guarantee

At Vyx Services, we stand behind the quality of our technical support and infrastructure maintenance. We want you to be fully satisfied with our expert performance optimization and security hardening services.

2. Refund Eligibility

You are eligible for a full refund if:

• The technical service provided did not meet the agreed-upon standards.
• Our senior engineers could not solve the technical infrastructure issue reported.
• You requested a refund within the first 14 days of your license activation.

3. How to Request a Refund

Requesting a refund is simple. You just need to contact our support team with your order details and a brief explanation of the technical issue. We process all requests within 48 business hours.

4. Service Cancellations

You can cancel your maintenance plan at any time. Once cancelled, your license will remain active until the end of the current billing cycle, and no further charges will be made.